Privacy Policy & Terms of Service

Last Updated: February 12, 2025

This Privacy Policy & Terms of Service describes our policies and procedures on the collection, use, and disclosure of your information when you use the Service and tells you about your privacy rights and how the law protects you. By using the Service, you agree to these terms and the collection and use of information in accordance with this policy.

1. Summary of Data Collection & Usage

We collect personal data to improve our services and provide a better user experience. We do not sell or share personal information, including phone numbers, for marketing purposes. You have control over your data, including options to opt out and delete your information.

Note: Any opt-in collected via the website must include the website URL. Omitting this may result in campaign rejection.

2. Interpretation and Definitions

Interpretation

Words with capitalized initial letters have meanings defined under the following conditions. These definitions apply regardless of singular or plural usage.

Definitions

  • Account: A unique account created for you to access our Service.
  • Company (“We”, “Us”, “Our”): Refers to Ecotek Group LLC dba Ecotek Power Wash, 637 Keith Lane, Owings, MD, 20736, USA.
  • Cookies: Small files stored on your device by a website to track browsing history and preferences.
  • Personal Data: Information that identifies an individual.
  • Service: Refers to the Website.
  • Usage Data: Automatically collected data about how the Service is used.
  • You: The individual or entity accessing the Service.

3. Privacy Policy Requirements

We ensure full transparency on data collection and compliance:

  • Clearly explain how consumer data is collected, used, and shared.
  • Confirm that phone numbers will not be shared or sold for marketing purposes.
  • Include opt-out instructions.
  • Ensure compliance with data protection regulations, including GDPR and CCPA.

Types of Data Collected

Personal Data

We may ask you to provide personally identifiable information, including but not limited to:

  • Email address
  • First name and last name
  • Phone number (only used for essential communications, not for marketing or third-party sales)
  • Address, State, ZIP/Postal code, City

Usage Data

Usage Data is automatically collected and may include your IP address, browser type, pages visited, and other diagnostic data.

Tracking Technologies and Cookies

We use Cookies and tracking technologies (beacons, tags, scripts) to improve and analyze our Service.

4. Use of Your Personal Data

We use Personal Data for:

  • Providing and maintaining our Service
  • Managing your Account
  • Communicating with you (transactional emails, security updates, etc.)
  • Business transfers (mergers, acquisitions)
  • Improving our services and user experience

We do not sell, rent, or share your phone number for marketing purposes.

5. SMS Opt-In and Notification Policy

We may collect your consent to receive SMS-based notifications for billing, appointment reminders, dispatch updates, and job completion surveys.

Message Types

By opting into our messaging service, you agree to receive the following types of messages:

  • Appointment Reminders
  • Marketing & Promotional Offers
  • Transactional Notifications (e.g., order updates, account changes)
  • Customer Support Communications

Message Frequency Disclosure

The number of messages you receive may vary depending on your account activity, preferences, and service interactions. On average, users may receive 5-10 messages per month.

Notification Details

  • Message frequency may vary.
  • Message and data rates may apply, as charged by your carrier.
  • By signing up for SMS notifications, you consent to receive automated text messages from The EcoTek Group at the number provided.
  • Customer Support Contact: For assistance, text “HELP” to (443) 903-1034 or email admin@ecotekpowerwash.com.

Your Rights and Options

  • Opt-Out: You can unsubscribe at any time by replying STOP to any message.
  • Support: Reply HELP for assistance or more information.
  • Privacy: Your phone number will not be shared with third parties for marketing or promotional purposes.

Consent Disclaimer: Consent to receive text messages is not a condition of purchase.

6. User Responsibilities

By using our Service, you confirm that:

  • You are the authorized user of the phone number provided.
  • You will not use our Service for unlawful or unauthorized purposes.
  • Message delivery may be affected by carrier restrictions, service interruptions, or external factors beyond our control.

7. Business Transfers

If we are involved in a merger, acquisition, or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.

8. Retention & Deletion of Your Data

We retain Personal Data only as long as necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). When no longer needed, data will be securely deleted.

9. Governing Law & Jurisdiction

These Privacy & Terms are governed by the laws of Maryland, USA. Any disputes arising from these terms will be resolved in the applicable jurisdiction.

10. Limitation of Liability

To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from: (a) your use or inability to use the Service; (b) any unauthorized access to or use of our servers and/or any personal information stored therein; (c) any other matters related to the Service.

11. Changes to this Privacy Policy & Terms

We may update this document periodically. We will notify you of changes via email and update the “Last Updated” date at the top of this page.

12. Contact Us

For any questions regarding this policy, contact us at: 📧 Email: admin@ecotekpowerwash.com 📞 Phone: (443) 903-1034 🌐 Website: https://www.ecotekpowerwash.com/

By using our Service, you acknowledge that you have read, understood, and agreed to these Privacy & Terms.